Privacy Policy | 19 Computing

1. Who We Are

19 Computing ("we", "us", "our") is a computer repair business based at Unit 4, Terminus Industrial Estate, Durham Street, Portsmouth, PO1 1NR. You can contact us by telephone on 02392 733174 or by email at [email protected].

We are the data controller for the personal information we collect through this website.

2. What Data We Collect

When you use our website, we may collect:

Contact information: Name, email address, and phone number — only when you submit our repair enquiry form.
Device information: Device type and service required — when you submit our repair enquiry form.
Message content: The description of your repair issue — when you submit our repair enquiry form.
Usage data: Pages visited, time spent, browser type, and device type — collected automatically via analytics (only when you have given cookie consent).

3. How We Use Your Data

We use your personal data to:

Respond to your repair enquiry and arrange a repair
Provide updates on the status of your repair
Contact you about your device or repair if needed
Improve our website and services (analytics, only with your consent)

The legal basis for processing your enquiry data is legitimate interest (Article 6(1)(f) UK GDPR) — we need this information to provide the repair service you have requested.

4. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data is shared only with:

Our email service provider — to deliver your repair enquiry to us securely.
Our analytics provider — anonymised usage data only, and only when you have given consent via our cookie banner.

5. Data Retention

We keep your repair enquiry data for 12 months after your last interaction with us, after which it is securely deleted. If you become an ongoing customer, we retain your data for the duration of the business relationship and for 12 months afterwards.

6. Your Rights

Under UK GDPR, you have the right to:

Access — Request a copy of the personal data we hold about you.
Rectification — Ask us to correct inaccurate or incomplete data.
Erasure — Request that we delete your personal data ("right to be forgotten").
Restriction — Ask us to limit how we process your data.
Portability — Receive your data in a machine-readable format.
Object — Object to processing based on legitimate interest.
Withdraw consent — Withdraw consent for analytics tracking at any time via the cookie banner.

To exercise any of these rights, contact us at [email protected] or call 02392 733174.

7. Cookies

Our website uses cookies. When you first visit, you will see a cookie consent banner allowing you to choose which cookies to accept.

Essential cookies: Required for the website to function (e.g. remembering your cookie preferences). These are set automatically.
Analytics cookies: Used to understand how visitors interact with our website (e.g. pages visited, time on site). These are only set after you give consent.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site, or by contacting us.

8. Security

We take reasonable steps to protect your personal data, including:

SSL/TLS encryption on our website (HTTPS)
Secure storage of enquiry data
Regular review of our data handling practices

While we strive to protect your data, no method of transmission over the internet is 100% secure.

9. International Transfers

Your data is processed and stored within the United Kingdom. We do not transfer personal data outside the UK.

10. Changes to This Policy

We may update this privacy policy from time to time. The updated version will always be available on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Complaints

If you have a concern about how we handle your data, you can contact the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF